What Is A Refurbished Product?


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In-Warranty Product Service

We are all familiar with the “Satisfaction Guaranteed” policies of many of the major retailers here in the U.S. In most cases, any product purchased from them can easily be returned within the first thirty days after its original purchase date…oftentimes without any questions asked whatsoever. Although people return products for a variety of reasons, our experience has been that 50% to 70% of the time, the products returned are not in fact defective at all. Nevertheless, most retailers prefer to simply return these goods to their suppliers rather than put them back on the sales floor in used or damaged cartons.  That’s where Sohnen comes in. Sohnen purchases these products from the original manufacturers and processes them in our state-of-the-art production facilities. Our unique process includes a very detailed inspection of each and every function of the product to assure that all units are working in compliance with the original manufacturer’s specifications. In the small percentage of occasions where something in fact doesn’t work, we fix it. We then carefully clean and repackage the products and sell them as “refurbished” at a very significant discount from what they were originally sold for as “new”. In terms of their functionality, products that have been refurbished by Sohnen will work to the same levels of quality as if they were new. The only difference you may notice is that occasionally some refurbished products may have slight cosmetic flaws on the cabinets of the units. These do not affect the functionality of the product and were probably incidental to the reason the product was returned in the first place. If you are interested in viewing the complete refurbishing process in more detail, we invite you to “Take The Video Tour” and see how your product was refurbished. All of Sohnen’s products are packed with a warranty card which details the specifics of the warranty coverage we provide. Regular buyers of our products who are familiar with our focus on quality and detailed inspection procedures often tell us that they are more comfortable purchasing our refurbished products than “taking a chance” on something new. Hopefully you will feel the same way!

At Sohnen Enterprises we take great pride in delivering superior customer service and the highest possible level of customer satisfaction. We have been in business for over 35 years during which time we have repaired and distributed millions of refurbished products. Our experienced technical and customer support staff are at your disposal to trouble shoot and resolve any concerns you may have regarding the product(s) you have purchased.  You can contact us via e-mail by clicking here or if you prefer speaking directly to a customer service representative, our telephone support hours are from 7:00 AM to 4:00 PM (PST) Monday through Friday at (562) 946-3531.  If you have sent us an e-mail or left a voice mail outside of our normal business hours, we will get back to you as soon as possible on the next business day.

Sohnen’s warranty policy allows consumers to return product directly to us for In Warranty service, provided that the product was purchased from an authorized dealer and is within the warranty period specified on the warranty card packed with the unit. Sohnen reserves the right to either repair or replace the product. If a replacement is deemed necessary by our Service Team, every attempt will be made to do so with the same exact model as was purchased. If an exact replacement is not available, a suitable alternative model will be selected by Sohnen that is similar to or better than the product to be replaced. In making this decision, Sohnen considers the technology and features of the original model that is in need of warranty service.

In order to affect a product return to us, a Sohnen Return Merchandise Authorization (RMA) number must first be obtained by either contacting us via e-mail by clicking here or by phone at 562-946-3531 prior to returning the unit.   More >>

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